Tracking order

Thank you for shopping with ArohaRangi! We are committed to ensuring you have a smooth and transparent shopping experience. Once your order is confirmed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order is shipped, you will receive a shipping confirmation email at the email address used during checkout. This email will contain your unique tracking number and the carrier name (e.g., DHL, FedEx, USPS, etc.).
  2. Use the Tracking Tools: You have two convenient options to track your package:
    • Direct Carrier Tracking: Click the tracking link provided in your shipping confirmation email. This will take you directly to the carrier's official website with your tracking details pre-filled.
    • Universal Tracking Website: Alternatively, you can use a reliable third-party tracking aggregator. We recommend using 17Track for its comprehensive global coverage.

Using 17Track to Track Your Package

17Track is a trusted platform that supports tracking for most international and local postal and courier services.

  1. Visit the 17Track website.
  2. Enter your tracking number into the main search field.
  3. Click the "Track" button. The site will automatically detect the carrier and display the latest status and location updates of your package.

Note: Tracking information may take 24-48 hours to update in the carrier's system after the shipping label is created.

Need Further Assistance?

If you encounter any issues with your tracking information, such as no updates for an extended period or a status you do not understand, please do not hesitate to contact our customer support team. We are here to help!

For any inquiries regarding your order or shipment, please email us at [email protected]. Please include your order number and tracking number for faster assistance.