Faq

How long does processing and shipping take?

All orders are processed within 1-3 business days. Once shipped, delivery typically takes 5-10 business days for domestic orders and 10-20 business days for international orders, depending on your location. You will receive a shipping confirmation email with a tracking link once your order is on its way.

Where do you ship to?

We currently offer worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your destination.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate changes if your order has not yet entered the fulfillment process.

What is your return policy?

We offer a 30-day return policy from the date you receive your item. To be eligible for a return, items must be unworn, unwashed, in their original packaging with all tags attached, and in the same condition as when you received them. Sale items are final and cannot be returned.

How do I initiate a return or exchange?

Please contact our support team at [email protected] within 30 days of receiving your order. Include your order number and the reason for the return. We will provide you with detailed instructions and a return authorization.

When will I receive my refund?

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that shipping costs are non-refundable.

How do I find the right size?

Detailed size guides are available on each product page. We recommend measuring yourself and comparing your measurements to our charts for the best fit, as sizing may vary slightly between our T-shirts & Tops, Skirts, and Pants & Trousers collections.

What materials are your clothes made from?

We are committed to quality and comfort. Our products are primarily made from sustainable and soft materials like organic cotton, linen, Tencel™, and recycled fabrics. Specific material composition is listed in the description of each product.

How should I care for my ArohaRangi garments?

Care instructions are provided on the garment's label. Generally, we recommend washing similar colors together in cold water and tumble drying on low or air drying to maintain the shape, color, and quality of your items.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment methods depending on your region.

Is my payment information secure?

Absolutely. Our checkout process is secured with SSL encryption. We do not store your full payment card details on our servers. All transactions are processed through a PCI-DSS compliant payment gateway.

How can I get help with an issue?

Our dedicated customer support team is here to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) and details about your inquiry. We aim to respond to all emails within 24-48 business hours.